Microtek Systems created a simulator to understand the issue pattern which replicated end user experience and then analyzed the response from the application at various steps. It notified the support team instantly if any issues were detected. An intuitive dashboard was created to view overall health and availability of the application.
It resulted in robust monitoring of USSD application, proactive addressing of downtime related issues and pattern of issues which helped the development team to quickly reach the root cause of the issue. The intuitive dashboard displayed overall health of the application.